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The Pavilion is temporarily closed until further notice.
We are sorry but we cannot respond to  any inquiries on the phone.
We can offer support by email Monday to Friday, 10am – 4pm
For ticket inquiries, please email boxoffice@dlwp.com
For general inquiries email info@dlwp.com

Read our blog for the most recent Director’s update here

Please read this before asking for a refund on rescheduled or cancelled events
We appreciate that many people will be grateful to receive refunds on re-scheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar. This income has now stopped, and  this will have a significant impact on what we are able to offer you, our community, when we re-open. As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some, or all of the price of your ticket back to us. Please tell Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us whilst enjoying fantastic benefits when we re-open.

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

If you are unable to attend the rescheduled date or the event you have tickets for has been cancelled,  please contact your point of purchase for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com. To help us manage this process, we ask that you apply for your refund within 30 days of receiving this email.  Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office.  Thank you for your patience.

Click here to see who we work with in our local community.

 

Frequently Asked Questions

Is the De La Warr Pavilion open?

No, as from Wednesday 18 March 5pm we are closed to the public.

What is the De La Warr Pavilion doing about the Coronavirus situation?

In accordance with government advice, we are now closed to the public.

What happens if my event is rescheduled?

If your event is rescheduled to another date, your tickets will be valid for that event on the new date.
If you cannot attend on the new date, refunds are offered at point of purchase.

Please consider this before you ask for a refund if an event is rescheduled or cancelled

We appreciate that many people will be grateful to receive refunds on re-scheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar. This income has now stopped, and  this will have a significant impact on what we are able to offer you, our community, when we re-open. As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some or all of  the price of your ticket back to us. Please tell the Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

If you are unable to attend the re-scheduled date or the event you have tickets for has been cancelled  please contact your point of purchase for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com. To help us manage this process, we ask that you apply for your refund within 30 days of receiving this email. Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Will I get a refund if the event that I have booked for has been cancelled?

Yes, but please consider the above request before asking for a refund.

Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.

We will send you an email advising you of the cancellation and  how to claim your refund. Please claim your refund by emailing the box office on  boxoffice@dlwp.com  within 30 days of receiving the email and allow us up to 14 days to respond.

Why is my refund taking so long?

Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is something that is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Will I get a refund if I decide not to come as I'm feeling unwell or am concerned about my health?

Refunds and exchanges will not be offered if, for any reason, the performer is on site and the performance goes ahead but the ticket holder is unable to attend to the venue.

Will I get a refund if I cannot travel to DLWP?

As above, we are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.

How will I get up to date information about whether an event has been re-scheduled or cancelled?

If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets). Any up to date information will be on our website dlwp.com and we will be announcing any changes in our programme via Facebook and Twitter.