fbpx
Basket

We have reopened! 

Read our reopening announcement here or click here to book your general admission timeslot.

We are sorry but we cannot respond to any inquiries on the phone.
We can offer support by email, 10am – 4pm
For ticket inquiries, please email boxoffice@dlwp.com
For general inquiries email info@dlwp.com

Our Terrace Bar
The outside bar is open Wednesday – Sunday for coffees, teas, beers and home-baked goods. Weather permitting. Please check social media for updates.

Events
Please check our What’s On page for the latest update in event dates. If you booked tickets to an event that has been rescheduled or cancelled, we will contact you.

How we will contact you
We will contact you directly via email if you are a ticket holder of an event that has been postponed or cancelled.
Please check the email associated with your account is still up to date and check your spam/junk/other folders as sometimes our emails do not get through your filters. Thank you!

Please read this before asking for a refund on rescheduled or cancelled events
We appreciate that many people will be grateful to receive refunds on re-scheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar. This income has now stopped, and this will have a significant impact on what we are able to offer you, our community. As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some, or all of the price of your ticket back to us. Please tell Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us whilst enjoying fantastic benefits

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

Click here to see who we work with in our local community.

 

Refunds
If you are unable to attend the rescheduled date or the event you have tickets for has been cancelled,  please contact your point of purchase for a refund.

If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com.  Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office.  Thank you for your patience.

  • Refunds will be considered up until the day before the original date of the event (or the previous rescheduled date, where the event has been rescheduled more than once)
  • All refunds are at the discretion of the promoter, which is not always the De La Warr Pavilion
  • In the event of the government issuing customer guidelines for the attendance of live gigs of comedy, refunds will not be issued if the guidelines are not followed.

Rescheduled shows with no confirmed new date
If the show you have booked for has been rescheduled but no future date has yet been published, please hold on to your ticket. Your ticket will be valid for the new date and we will let you know when this is by email.

 

 

Frequently Asked Questions

Is the De La Warr Pavilion open?

Yes, the Pavilion reopened on 23 July 2020.

What is the De La Warr Pavilion doing about the Coronavirus situation?

The safety of our team and visitors is our number one priority. Please read here about what we are doing to keep you safe.

Is it safe to come to a gig with lots of other people in the auditorium?

Some of our gigs are being re-scheduled or cancelled. You will appreciate that government advice changes every day and our partners and the artists are responding to this in the most responsible way to keep everyone safe.

What happens if my event is rescheduled?

If your event is rescheduled to another date, your tickets will be valid for that event on the new date.

Please consider this before you ask for a refund if an event is rescheduled or cancelled

We appreciate that many people will be grateful to receive refunds on re-scheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar. This income has now stopped, and  this will have a significant impact on what we are able to offer you, our community, when we re-open. As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some or all of  the price of your ticket back to us. Please tell the Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

 

 

Will I get a refund if the event that I have booked for has been cancelled?

Yes, but please consider the above request before asking for a refund.

Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.

If you are unable to attend the re-scheduled date or the event you have tickets for has been cancelled  please contact your point of purchase for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com.  Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Refunds will be considered up until the day before the original date of the event (or the previous rescheduled date, where the event has been rescheduled more than once)

All refunds are at the discretion of the promoter, which is not necessarily the De La Warr Pavilion

In the event of government issuing customer guidelines for the attendance of live gigs of comedy, refunds will not be issues if the guidelines are not followed.

Why is my refund taking so long?

Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is something that is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Will I get a refund if I decide not to come as I'm feeling unwell or am concerned about my health?

Refunds and exchanges will not be offered if, for any reason, the performer is on site and the performance goes ahead but the ticket holder is unable to attend to the venue.

Will I get a refund if I cannot travel to DLWP?

As above, we are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.

How will I get up to date information about whether an event has been re-scheduled or cancelled?

If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets). Any up to date information will be on our website dlwp.com and we will be announcing any changes in our programme via Facebook and Twitter.