Coronavirus & FAQs
The Pavilion is temporarily closed until further notice.
We are sorry but we cannot deal with any inquiries on the phone.
We can offer support by email Monday to Friday, 10am – 4pm:
For ticket inquiries, please email email@example.com
For general inquiries email firstname.lastname@example.org
Stewart Lee: Snowflake / Tornado has been re-scheduled to 4 July 2020.
Fibre Rocks has been re-scheduled to 5 and 6 June 2021
Lightning Seeds has been re-scheduled to 11 September 2020
Goldfrapp has been re-scheduled to 6 April 2021
King King has been re-scheduled to 16 October 2020
The Bootleg Beatles, originally scheduled for Thursday 19 March, has been cancelled. Click here for important information.
Sports Team has re-scheduled to 29 June 2020
Soul II Soul has been re-scheduled to 27 November 2020
Feeder has been re-scheduled to Saturday 17 October 2020
Toots & the Maytals has been re-scheduled to 14 August 2020
Joe Satriani has been rescheduled to 1 May 2021
Lloyd Cole has been rescheduled to 7 September 2020
Ed Byrne has been rescheduled to 9 September 2020
We will continue to update this statement as regularly as we can.
Frequently Asked Questions
No, as from Wednesday 18 March 5pm we are closed to the public.
In accordance with government advice, we are now closed to the public.
Our gigs have been re-scheduled or cancelled.
If your event is rescheduled to another date, your tickets will be valid for that event on the new date.
If you cannot attend on the new date, refunds are offered at point of purchase.
We appreciate that many people will be grateful to receive refunds but your decision not to ask for a refund will help us sustain business as usual – for the music ecosystem around us, artists, staff and local businesses.
A large part of our income comes from people spending money at the Pavilion on tickets, at the bar during gigs, in the shop and in our Café Bar.
To support us, you can choose to have your ticket money credited to your account to spend on other events at the Pavilion in the future.
We hope you don’t mind us asking you to reconsider your request for a refund.
As a Charity (no. 1065586), our business model is a mix of public funding, private fundraising and commercial income.
We are not for profit, with all income reinvested in programmes for the benefit of the public, our community. We provide free access to over 420,000 visitors per annum, and over 6000 participants engage in public programmes, such as Play Circle, Music Matinee Club, Look Think Make and Mercury Club to name a few.
Click here to see who we work with in our local community.
Our live programme has been built up over the last 10 years; deemed unviable in 2005 it now offers a programme of live music and comedy which is as important to its region as any other UK venue. The programme returns a very small profit overall, but importantly supports many musicians, artists and promoters, local staff, many local businesses (bars, restaurants and B&Bs) and capacity to support regional initiatives such as 1066 Music City.
Yes, but please consider the above request before asking for a refund.
Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.
You will be advised on how to claim your refund when we send the cancellation notice.
Refunds and exchanges will not be offered if, for any reason, the performer is on site and the performance goes ahead but the ticket holder is unable to attend to the venue.
As above, we are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.
If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets). Any up to date information will be on our website dlwp.com and we will be announcing any changes in our programme via Facebook and Twitter.