OPENING TIMES

Usual opening hours:
Wednesday – Sunday: 10am-5pm
There is no need to book for general admission.

Our Café Bar will be open for drinks, light lunches, snacks and cakes during the day, and closes at 4.30pm. Walk-ins only.


COVID INFORMATION

From 24 February, 2022

We have adjusted our advice to our visitors and event audiences according to the most recent Government guidance. Below is a list of what we are doing to help everyone have a great experience and remain safe.

Most of all we ask you to be kind and respectful to one another, including our staff who may be new, have worked long shifts or dealing with their own challenges arising from the pandemic.

 

GENERAL DAYTIME VISITORS

 

  • Face coverings are no longer required by law throughout the building or at events for both visitors and staff. Wearing of face coverings is a personal choice.
  • We recommend that you continue to  sanitise your hands on entry; hand sanitiser will be available throughout the site
  • We recommend that you  try to avoid overcrowding the spaces
  • Additional regular cleaning will continue to take  place throughout the building

 

LIVE EVENTS (gigs, concerts, comedy, theatre and film) 

Please check the event page on our website and your pre-show email (please check your junk folder) before you come to the event. This is essential for up-to-date information including location and date if the event you booked for has been rescheduled.


From 24 February 2022

  • Face coverings are no longer required by law throughout the building or at events for both visitors and staff. Wearing of face coverings is a personal choice.
  • Please arrive at the venue in good time
  • We recommend that you continue to sanitise your hands on entry; hand sanitiser will be available throughout the site
  • Please be patient when accessing the toilets; give people space and try to  avoid overcrowding in small spaces
  • Our air conditioning units in the auditorium are regularly serviced and are set to maximise fresh air into the venue
  • Additional regular cleaning is in place throughout the venue

 

BOOKING & RESCHEDULING INFORMATION:

We run our own box office, with a long-standing team of local professional staff committed to customer service.

As we are not open every day, we strongly recommend that you book online for all events and select the Print At Home option to save queuing or gathering in a group at the Box Office.

We will always respond as quickly as we can to emails.

A few important things to note:

  • It is important to keep your contact details, particularly your email address, up-to-date should we need to contact you. Please log into your account and update your own details.
  • Many  events have been rescheduled, so please keep an eye out for emails (in particular in your junk folder), or check our website for an update on events that you hold tickets for. We will always contact you on the email address that you booked with.
  • If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Please check our What’s On page for the latest update in event dates.

If you booked tickets to an event that has been rescheduled or cancelled, we will contact you directly via email. Again, please check the email associated with your account is still up to date and check your spam/junk/other folders as sometimes our emails do not get through your filters. Thank you.

For ticket inquiries, please email boxoffice@dlwp.com

 

Frequently Asked Questions

Will I get a refund if I am ill?

If you are showing signs of illness, please take appropriate medical advice.

Refunds and exchanges will only be offered in the event of cancellation or rescheduling of the date of the performance.

How are you running live events on the night?

Please see your pre-show email which will arrive on the email address you booked with 24 hours before the show (please check your junk folder).

What happens if my event is rescheduled?

If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Will I get a refund if the event that I have booked for has been cancelled or rescheduled?

If you are unable to attend the rescheduled date or the event you have tickets for has been cancelled please contact your point of purchase. See our full Terms & Conditions  here.

Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.

Please read below how you can donate the cost of your ticket of the cancelled or rescheduled event to the Pavilion.

Can I donate the cost of the ticket of the cancelled or rescheduled event to the Pavilion?

We appreciate that many people will be grateful to receive refunds on rescheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar.  As we are a Charity (no.1065586), you can help us by:

– Donating some, or all of the price of your ticket back to us. Please tell Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us whilst enjoying fantastic benefits

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

Click here to see who we work with in our local community

Will I get a refund if I cannot travel to DLWP?

We are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.

How will I get up to date information about whether an event has been rescheduled or cancelled?

If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets and please check your junk or spam folder). Any up to date information will be on our website and we will be announcing any changes in our programme via our social media channels.

 

 

Do I need a covid pass to attend a gig?

From 24 February, you will not need a COVID pass to enter a gig.

 

 

EXHIBITIONS

Minoru Nomata: Windscape

The visionary paintings of Minoru Nomata depict imaginary landscapes that transcend time and place. Featuring architectural superstructures and topographical forms devoid of human presence, his uncanny depictions are portals into mysterious and uncertain worlds.

Helen Cann: A Map of the Sea and the De La Warr Pavilion

Helen Cann’s newly commissioned mural, depicting the Pavilion facing a swirling sea of historic events and figures, current desires, provocations and predictions, and maritime details.