Basket

OPEN

Usual opening hours:

Weds – Sunday : 10am – 5pm
There will be no need to book for general admission. However, government guidelines require us to ensure visitors sign in to support NHS track and trace.

Our Café Bar will be open for drinks, light lunches, snacks and cakes during the day. Closes at 4.30pm. See our menu here
Please note we are not taking bookings for the Cafe Bar. Please go up to the First floor and you will be shown to a table (subject to availability) by a member of the Team.

Online
Activities and events will continue online.

EXHIBITIONS

Ground floor gallery: Holly Hendry: Indifferent Deep
A solo exhibition, featuring a host of sculptures situated within an apparently half-eaten, chewed up landscape.

First floor gallery : All In The Same Storm: Pandemic Patchwork Stories
A collaboration with the Refugee Buddy Project, Hastings, Rother and Wealden telling diverse stories from the community of life under the shadow of COVID-19 through hand-stitched to make up four quilt patchwork quilts.

On the lawn, by the terrace : Holly Hendry : Invertebrate (until 12 November)
A giant composite form  will worm its way around the outside of the Pavilion, stretching from the lawn to the first floor balcony and the roof. A Waterfronts commission as part of England’s Creative Coast

LIVE EVENTS

Ticket holders of all events will be notified by email of any changes in location or date but please keep an eye on our website.
All ticket holders will be sent a pre-show email which includes important information on  how we are operating on the night to keep you safe. These may make the evening feel a little different, but they are for your safety. They are:

  • We regret that we are not able to open our bars inside the Pavilion, but our Terrace Bar outside on the terrace will be open one hour before the advertised Door time.
  • We are also not able to serve food before or after the show, but the bar will serve crisps, nuts and popcorn.
  • Please buy your drinks from the Terrace Bar and go directly into auditorium when the doors open.  The bar will close at the start of the performance so please buy your interval drinks before the show and take them in with you.
  • Once inside, please make sure you are at your seat before you eat or drink.
  • Please wear face coverings at all times, unless you are eating or drinking.
  • We are obliged to support the government’s Track & Trace system. Please download the NHS Covid-19 app on your phone to scan the QR code at the door. Alternatively, we will ask you to sign in with your name and telephone number.

Thank you for your understanding and patience.

Please note that all date are subject to change, according to Government announcements and restrictions.

BOOKING & RESCHEDULING INFORMATION

We run our own box office, with a long-standing team of local professional staff committed to customer service.
As we are not open every day, we strongly  recommend that you book online for all events and select the Print At Home option to save queuing or gathering in a group at the Box Office.
We will always respond as quickly as we can to emails.

A few important things to note:

  • It is important to keep your contact details, particularly your email address, up-to-date should we need to contact you.
  • Lots of events have rescheduled, so  please keep an eye out for emails, or check our website for an update on events that you hold tickets for.
  • If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Please check our What’s On page for the latest update in event dates.

If you booked tickets to an event that has been rescheduled or cancelled, we will contact you directly via email.

Please check the email associated with your account is still up to date and check your spam/junk/other folders as sometimes our emails do not get through your filters. Thank you.


For ticket inquiries, please email boxoffice@dlwp.com.

 

Frequently Asked Questions

How are you running live events on the night?

We have put certain measures in place to comply with Step 3 of the government guidelines.  These may make the evening feel a little different, but they are for your safety.

  • We regret that we are not able to open our bars inside the Pavilion, but our Terrace Bar outside on the terrace will be open one hour before the advertised Door time.
  • We are also not able to serve food before or after the show, but the bar will serve crisps, nuts and popcorn.
  • Please buy your drinks from the Terrace Bar and go directly into auditorium when the doors open.  The bar will close at the start of the performance so please buy your interval drinks before the show and take them in with you.
  • Once inside, please make sure you are at your seat before you eat or drink.
  • Please wear face coverings at all times, unless you are eating or drinking.
  • We are obliged to support the government’s Track & Trace system. Please download the NHS Covid-19 app on your phone to scan the QR code at the door. Alternatively, we will ask you to sign in with your name and telephone number.

Thank you for your understanding and patience.

What happens if my event is rescheduled?

If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Will I get a refund if the event that I have booked for has been cancelled or rescheduled?

If you are unable to attend the rescheduled date or the event you have tickets for has been cancelled  please contact your point of purchase for a refund.

Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.

Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Refunds will be considered up until the day before the original date of the event (or the previous rescheduled date, where the event has been rescheduled more than once). The original date can be found on the webpage for that event.

All refunds are at the discretion of the promoter, which is not necessarily the De La Warr Pavilion.

Refunds will not be given if the customer does not follow government COVID-19 guidelines for attendance at live events and the customer is not admitted or is excluded from the event for that reason.

Please read below how you can donate the cost of your ticket of the cancelled or rescheduled event to the Pavilion.

Can I donate the cost of the ticket of the cancelled or rescheduled event to the Pavilion?

We appreciate that many people will be grateful to receive refunds on rescheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar.  As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some, or all of the price of your ticket back to us. Please tell Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us whilst enjoying fantastic benefits

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

Click here to see who we work with in our local community.

Will I get a refund if I cannot travel to DLWP?

We are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.

How will I get up to date information about whether an event has been rescheduled or cancelled?

If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets). Any up to date information will be on our website and we will be announcing any changes in our programme via our social media channels.

 

 

Is it safe to come to a gig in the auditorium?

Some of our gigs are being rescheduled or cancelled. Some gigs in 2020 have been laid out to keep to government guidelines on social distancing. You will be notified of these, and how we are managing those gigs, when you book your ticket.

You will appreciate that government advice changes every day and our partners and the artists are responding to this in the most responsible way to keep everyone safe.

The safety of our team and visitors is our number one priority. Please read here about what we are doing to keep you safe.