OPENING TIMES:

Usual opening hours:
Wednesday – Sunday: 10am-5pm
There is no need to book for general admission.

Our Café Bar will be open for drinks, light lunches, snacks and cakes during the day, and closes at 4.30pm. Walk-ins only.


COVID INFORMATION

From 10 DECEMBER 2021:

We have adjusted our advice to our visitors and event audiences according to the most recent Government plans. Below is a list of what we are doing to help everyone have a great experience and remain safe.

Most of all we ask you to be kind and respectful to one another, including our staff who may be new, have worked long shifts or dealing with their own challenges arising from the pandemic.

  • The government advises that everybody completes regular lateral flow tests: all DLWP staff are adhering to this and we ask customers to do the same. You can find more under LIVE EVENTS below.
  • Face coverings are required by law throughout the building and at seated events.  They may be removed in the Café Bar when eating and drinking.*   See LIVE EVENTS below.
  • COVID passes or proof of a negative lateral flow test is required by law at all standing events. See LIVE EVENTS below.
  • DLWP staff will be wearing face masks.
  • Please sanitise your hands on entry; hand sanitiser will be available through the site.
  • We will still ask you to socially distance in queues wherever possible.
  • Please be patient when accessing the toilets; give people space – avoid overcrowding the spaces.
  • Additional regular cleaning is in place throughout the building
  • You can continue to check in using the NHS QR code.

*unless exempt


LIVE EVENTS:

Things may be a little different. Please check the event page on our website and your pre-show email (please check your junk folder) before you come to the event. This is essential for up-to-date information including location and date.


FROM 15 DECEMBER 2021

In response to government guidelines and to keep everyone safe,  the De La Warr Pavilion requires all ticket holders to:

  • SEATED EVENTS: Wear a facemask in all areas of the building and at seated live events, except when eating, drinking.*  We strongly recommend that you bring with you your COVID pass (available from the NHS app), or proof of a negative lateral flow test taken the same day.  This proof can be either an email or text sent to you after you have registered your result. Although this is not mandatory for seated events, we are asking for your help to support us in keeping everyone safe. We will be doing spot checks on the night.  
  • STANDING EVENTS : Wear a facemask in all areas of the building except when eating, drinking.*  YOU ARE REQUIRED BY LAW to show either your COVID pass (available from the NHS app), or proof of a negative lateral flow test taken the same day. This proof can be either an email or text sent to you after you have registered your result. We will be doing spot checks on the night.  
  • Please arrive at the venue in good time.
  • We will ask you to sanitise your hands on entry; hand sanitiser will be available throughout the site.
  • Please be patient when accessing the toilets; give people space – avoid overcrowding the spaces
  • You can continue to check in using the NHS QR code.
  • Our air conditioning units in the auditorium have been recently serviced and are set to maximise fresh air into the venue.
  • Additional regular cleaning is in place throughout the venue

*unless exempt


 

BOOKING & RESCHEDULING INFORMATION:

We run our own box office, with a long-standing team of local professional staff committed to customer service.

As we are not open every day, we strongly recommend that you book online for all events and select the Print At Home option to save queuing or gathering in a group at the Box Office.

We will always respond as quickly as we can to emails.

A few important things to note:

  • It is important to keep your contact details, particularly your email address, up-to-date should we need to contact you.
  • Lots of events have been rescheduled, so please keep an eye out for emails, or check our website for an update on events that you hold tickets for.
  • If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Please check our What’s On page for the latest update in event dates.

If you booked tickets to an event that has been rescheduled or cancelled, we will contact you directly via email.

Please check the email associated with your account is still up to date and check your spam/junk/other folders as sometimes our emails do not get through your filters. Thank you.

For ticket inquiries, please email boxoffice@dlwp.com.

 

Frequently Asked Questions

How are you running live events on the night?

Please see your pre-show email which will arrive 24 hours before the show (please check your junk folder).

What happens if my event is rescheduled?

If your event is rescheduled to another date, your tickets will be valid for that event on the new date. There is no need to contact Box Office.

Will I get a refund if the event that I have booked for has been cancelled or rescheduled?

If you are unable to attend the rescheduled date or the event you have tickets for has been cancelled  please contact your point of purchase for a refund.

Refunds or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. This means that if you have bought tickets via a third party eg SEE Tickets/Ticketmaster then you must apply to them for a refund. If you purchased tickets from the De La Warr Pavilion, please email boxoffice@dlwp.com. Refunds will only cover the face value of the tickets. You will not receive a refund on booking fees or postage.

Although we are committed to processing your refund within 14 days, the bank may take longer to send the funds back into your account. This is out of our control during these challenging times so please do not contact the Box Office. Thank you for your patience.

Refunds will be considered up until the day before the original date of the event (or the previous rescheduled date, where the event has been rescheduled more than once). The original date can be found on the webpage for that event.

All refunds are at the discretion of the promoter, which is not necessarily the De La Warr Pavilion.

Refunds will not be given if the customer does not follow government COVID-19 guidelines for attendance at live events and the customer is not admitted or is excluded from the event for that reason.

Please read below how you can donate the cost of your ticket of the cancelled or rescheduled event to the Pavilion.

Can I donate the cost of the ticket of the cancelled or rescheduled event to the Pavilion?

We appreciate that many people will be grateful to receive refunds on rescheduled or cancelled events. However, if you are unable to attend, your decision not to ask for a refund will support DLWP and in turn will help us support our communities, audiences, the music ecosystem around us, our staff and local businesses.

Half of our income comes from people spending money at the Pavilion on tickets, at the bar during concerts and gigs, in the shop and in our Café Bar.  As we are a Charity (no.1065586), we would ask you to reconsider asking for a refund to help us through this challenging time.

You can help us by:

– Donating some, or all of the price of your ticket back to us. Please tell Box Office how much you would like to donate.

– Use your ticket money to buy a DLWP membership and continue supporting us whilst enjoying fantastic benefits

– Allow us to retain your ticket money on credit to your account to be used for future shows.

Please contact the Box Office on boxoffice@dlwp.com if you would like to support us one of these ways.

Click here to see who we work with in our local community.

Will I get a refund if I cannot travel to DLWP?

We are unable offer a refund if the performer is on site, the performance goes ahead but the ticket holder is unable to attend the venue.

How will I get up to date information about whether an event has been rescheduled or cancelled?

If an event you have booked for has been rescheduled or cancelled, you will receive an email from us (please check the email address that you used when you booked your tickets and please check your junk or spam folder). Any up to date information will be on our website and we will be announcing any changes in our programme via our social media channels.

 

 

Do I need a covid pass to attend a gig?

FROM 15 DECEMBER

In response to government guidelines and to keep everyone safe,  the De La Warr Pavilion requires all ticket holders to:

  • SEATED EVENTS: Wear a facemask in all areas of the building and at seated live events, except when eating, drinking.*  We strongly recommend that you bring with you your COVID pass (available from the NHS app), or proof of a negative lateral flow test taken the same day.  This proof can be either an email or text sent to you after you have registered your result. Although this is not mandatory for seated events, we are asking for your help to support us in keeping everyone safe. We will be doing spot checks on the night. 
  • STANDING EVENTS : Wear a facemask in all areas of the building except when eating, drinking.*  YOU ARE REQUIRED BY LAW to show either your COVID pass (available from the NHS app), or proof of a negative lateral flow test taken the same day. This proof can be either an email or text sent to you after you have registered your result. We will be doing spot checks on the night.
  • We will ask you to sanitise your hands on entry; hand sanitiser will be available throughout the site.
  • Please be patient when accessing the toilets; give people space – avoid overcrowding the spaces
  • You can continue to check in using the NHS QR code.
  • Our air conditioning units in the auditorium have been recently serviced and are set to maximise fresh air into the venue.
  • Additional regular cleaning is in place throughout the venue

*unless exempt

 

EXHIBITIONS

Helen Cann: A Map of the Sea and the De La Warr Pavilion
Helen Cann’s newly commissioned mural, depicting the Pavilion facing a swirling sea of historic events and figures, current desires, provocations and predictions, and maritime details.