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We are your Pavilion and we still need your support.

Remember to tick ‘auto-renew’ to automatically renew your Membership each year.
Click ‘Gift Membership’ to give the gift of Membership.

Exclusive Membership Benefits
  • 10% off in our daytime Café Bar*
  • 10% off purchases in our shop
  • Quarterly Members’ e-newsletter
  • Priority Booking on most live events
  • 10% discount at our Terrace Bar
  • Invitations to exhibition openings
  • Members-only online events
  • 5% discount when you spend over £20 at Music’s Not Dead**
  • Access to an exclusive members bar on gig nights
  • 10% off our evening gig menu***
  • Discounted tickets on selected Learning & Participation events
  • 5% off DLWP Limited Edition artworks

* On presentation of a valid membership card, daytime opening hours only (maximum party size of 8). Our Café Bar is walk-ins only.
** Excludes sale items
*** If purchased up to 48 hours in advance online or in-person at the Box Office

During this challenging time, your Membership means a great deal to us, not only through supporting our work financially but also in helping us to stay connected to our friends and supporters – our community. We look forward to seeing you soon!

Click here to find out more about building a closer relationship as a DLWP Patron.

Why Join Us?

DLWP has been bringing communities together through culture for 85 years. We are a registered charity and all our income is reinvested in programmes for the benefit of the public, our community.

Thanks to the support of our Members, we can:

  • Conserve our iconic, Grade I listed Modernist building.
  • Keep our outstanding contemporary exhibitions free to all.
  • Welcome 420,000 annual visitors.
  • Deliver diverse learning activities for 6,000 local people each year, boosting wellbeing, developing skills and raising aspirations.

 

Membership FAQs

When will I receive my membership cards?

We will aim to post your new card within ten working days of joining us. Thank you for your patience whilst many of our staff continue to work remotely.

If you visit us before receiving your card you are welcome to collect one from the Box Office.

If you purchase your Membership at the Box Office, you will be issued with a card immediately.

When will I receive my membership cards?

We will aim to post your new card within ten working days of joining us. Thank you for your patience whilst many of our staff continue to work remotely.

If you visit us before receiving your card you are welcome to collect one from the Box Office.

If you purchase your Membership at the Box Office, you will be issued with a card immediately.

Can I access benefits if I do not have my card?

Yes! Your Membership is active from the time of purchase onwards and you can access all your Membership benefits straight away. To access priority booking and discounts simply login online or book direct via the Box Office.

If you visit us before receiving your card you are welcome to collect one from the Box Office.

How do I renew my Membership?

To renew your Membership please login to your account and add your chosen Membership to the basket. You can also renew by calling our Box Office on 01424 299111 or visiting in person. You will receive reminders to renew your Membership by email – remember to check your junk folder!

Remember to tick ‘auto renew’ when purchasing Membership online to automatically renew your Membership every year!

When can I use my Café Bar discount?

Members’ 10% discount in our Café Bar is available only with a valid membership card during daytime opening hours. Daytime hours refer to the usual opening times of the Pavilion. It is not valid on gig nights. The discount can be used for a maximum party size of 8 per valid Membership card.

Is there a pre-sale for every event?

Many of our live events have pre-sales for Members’ & Patrons. Because we sometimes work with promoters and other third parties to bring headline acts to the Pavilion, it is not always possible to arrange a pre-sale.

What kind of events are eligible for Members’ discounts?

Selected events have free or discounted tickets for Members & Patrons. These are usually workshops, tours, talks and screenings.

Such events are currently taking place online and are either free or pay what you can.

How many pre-sale tickets can I buy with my Membership?

The number of pre-sale tickets you can buy is the same as the tickets per customer limit for general on sale. The limit varies depending on event and can vary from two to eight tickets per customer and applies to both Single and Joint Members.

How do I login to access discounts and presales?

Visit www.dlwp.com/my-account/ to login. If you are having problems logging in, please reset your password. If you are still having difficulties, please contact our Box Office on 01424 229111.

I have lost my card. May I have a new one?

Yes. Please visit our Box Office, call 01424 229111 or email boxoffice@dlwp.com.

I pay my Membership by Direct Debit, when will I be charged?

Wherever possible, we will take payment for your Membership renewal at the start of the month in which your Membership is due to expire. Please contact dan.scales@dlwp.com if you have any questions about your Direct Debit. You will be notified of your Direct Debit renewal by email.

I opted to renew my Membership by auto-renew, when will I be charged?

Provided the ‘preferred card’ registered to your account is still valid, payment will be taken seven days prior to your Membership expiry date. To manage your payment methods, please login to your online account.

You will be notified of auto-renew payment in advance by email.

If your preferred payment method is invalid, we will ask you by email to provide new card details.

Can I buy Membership as a gift?

Yes. You can purchase gift Membership via our website or at the Box Office. Gift Memberships are a code that the recipient can redeem. You can choose when purchasing online if you would like the voucher to be emailed to the recipient or yourself. If you purchase a Gift Membership at the Box Office you can have the voucher printed.

Can I cancel my Membership?

Yes, please contact our Box Office on 01424 229111 or boxoffice@dlwp.com. You cannot claim a full or partial refund when cancelling a Membership.