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The health and safety of our visitors and staff is our number one priority.

We have put in the following measures to protect everyone in and around the building.

Prior to your visit
  • Full chlorination of our water tanks and water services has been undertaken
  • The Kitchen has undergone a full deep clean
  • The Café has been thoroughly sanitised and the carpet commercially cleaned
  • The coffee machine has been thoroughly cleaned and serviced by Illy Caffe
On entering the building, one member of your party (up to 6 people) will be asked to register their name and contact details when they come in for Track and Trace purposes. This is a government requirement.
When you are in the building, please keep to the following guidelines
  • Use contactless payment wherever possible.
  • Sanitise your hands when entering the building or cafe.
  • Please wear face coverings at all times in all areas of the building, including the Cafe. You can remove your face covering when you are seated at your table.
  • Respect social distancing according to government advice
  • Keep your ticket with you at all times
  • Do not gather in a group and respect government guidelines
  • Wash or sanitize your hands frequently
  • Respect our staff who are here to keep you safe.
  • Follow the arrows for the one way route around the building
How we are keeping you safe
  • Hand sanitiser stations will be located at the main entrance and exit points, by the Café and the first-floor toilets
  • Front of house staff will wear face shields
  • Toilets will be open to DLWP visitors only and will operate on a one in/one-out basis.  The will be closed for cleaning on a rotational basis throughout the day
  • Screen guards have been installed at foodservice counters and till service points in Café and Shop
  • Serving staff will be wearing face shields and gloves where appropriate
  • We will operate table service in the Café throughout the day
  • All cakes and pastries will be covered or individually wrapped
  • Disposable cups, plates, cutlery will be used to serve all food and drinks
  • Tables and chairs will be cleaned after each visitor
  • We will have dedicated cleaners on-site throughout the day to sanitise handrails, door handles, lift buttons etc
  • We have taken the decision not to operate the air- conditioning unit in the Ground Floor Gallery but to open the doors instead
  • We will open windows and doors where we can to ensure throughput of fresh air into the building

We strongly recommend that you book before arriving. Click here for general admission tickets.

We have received the Visit Britain ‘We’re Good To Go’ consumer mark, the industry-standard demonstrating that we have taken account of all the government and public health guidance and put appropriate measures in place.